Customers
How to make a game-changing comeback in business
Learn how to diagnose business setbacks, regain financial stability, rebuild customer trust and identify growth opportunities while preparing your company for future challenges.
From paper coupons to real-time offers: How customer promotions changed
JPMorgan Chase Bank subsidiary discriminated against conservative customers, US investigation finds
Libra travel insurance coverage for affected flydubai passengers to be extended for free
Banking made more accessible, in every language
Leumi’s multilingual app makes digital banking simpler, more accessible, and more empowering for customers across diverse communities.
Israeli artificial intelligence-based start-up acquired for millions by British holding company
The start-up, Dondy, creates AI agents which manage customer interactions for businesses, including sales, marketing, and customer service.
The CRM migration mistake that only shows up months later
CRM migrations rarely fail on the day data is moved - they fail months later when companies discover the business logic, compliance history and customer relationships did not make the transition.
Why start-ups are turning to localized social strategies to reach global customers in 2026
Consumer guilt costs companies billions in abandoned online shopping carts - study
“When the shopping cart is perceived as too indulgent, consumers find it difficult to justify the expense to themselves and sometimes simply choose not to buy,” said TAU researcher Prof. Liat Hadar.
The strategic integration of AI-driven personalization in loyalty programs
Learn how AI-driven personalization transforms customer loyalty. Explore predictive modeling and data strategies for increasing retention and engagement.
Diversifying digital platform revenue by expanding services to boost customer retention
The "Buy It For Life" (BIFL) movement: An investor's perspective
Bank Hapoalim to gift shares to over 1 million customers in first-of-its-kind initiative
Eligible customers will be able to choose either two shares in the bank, valued at 124 shekels as of August 21, or a monetary grant of 100 shekels
As NICE buys groundbreaking bots, Israelis still 'pressing one' for customer service - opinion
While NICE sells cutting-edge solutions to clients worldwide, Israeli customers are still navigating outdated IVR systems from the 1990s.
